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Attention iOS9 / very old iPad owners

Since October 1st 2021, your iOS 9 device can no longer connect securely to a lot of internet sites including OzRunways, because of a missing file. On newer still supported devices, this file is kept up to date by Apple, but you will need to do it manually.

Please download the LetsEncrypt ISRG Root X1 Certificate and email it to your old device, or save it on iCloud Drive. Then open the file to install it.

You will get a few warnings: keep pressing 'Continue' / 'Install'. After installing this file, your OzRunways will work again

We highly recommend upgrading to a more modern iPad to get access to more OzRunways features and a faster experience.

The best way to get in touch with our dedicated professional support team is via email.

Monday to Friday we typically respond within a couple of hours. Evenings, weekends and public holidays may take us a little bit longer.

In the meantime you might find an answer to your question in our User Documentation or Knowledge Base


If you find a glitch, please be as specific as possible on how to recreate the problem and if you can, please attach a screenshot so we can see what is going on. You take a screenshot by pressing the home and power (or power and volume up) buttons of your iPad at the same time. The screen will flash and the image will be stored in the Photos app.

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Then, come back anytime and go to "My Account" to purchase a subscription.